JOB DESCRIPTION OVERVIEW
This person is responsible for providing first-level support for all incoming service desk support requests via phone, chat and email, supporting clients in the Life Sciences industry.  This team member will be motivated to provide every client with an exceptional support experience and deliver above and beyond support across every interaction.

To be successful in role, you must be articulate, understand how to adjust your interaction style to a wide range of personalities, and always maintain an upbeat and positive demeanor.

POSITION RESPONSIBILITIES

+ Receives incoming support requests via phone, chat and email

+ Triage and create tickets in the ticketing system

+ Monitor and follow up on tickets in the service desk queue

+ Monitor and follow up on requests in the email queue

+ Provide resolution and assistance for standard operating system issues

+ Provide resolut...