<div>Role Service desk Analyst-L1<br /> Location Morrisville, NC(Onsite)<br /> Contract</div> <div> </div> <div>Job Description<br /> Provide first-level technical support via phone, email, chat, or ticketing tools (Jira / ServiceNow).<br /> Troubleshoot Windows 11 issues including login problems, performance issues, system configuration errors, and printer/peripheral support.<br /> Manage user accounts in Azure Active Directory including password resets, account unlocks, license assignments, and group membership updates as per SOP.<br /> Support Microsoft 365 applications-Outlook, Teams, OneDrive, SharePoint-covering login errors, sync issues, and basic configuration.<br /> Handle MFA (Multi-Factor Authentication) and password reset issues, authenticator setup, and related access problems.<br /> Provide basic VPN support, including connectivity troubleshooting, user login iss...