Position Overview
Make a difference. Be happy. Grow your career.
IT SERVICE DESK AGENT I
The IT Service Desk Agent provides level 1 support to organizations by answering, calls, chats, and e-mails from end users, resolves basic IT issues, and documents issues to be handed off to an application support team.
Key Responsibilities
Providing a high level of professionalism and customer serviceServing as first point of contact for end users seeking IT assistanceSupporting various technology and software such as Windows 10, Microsoft Office products (Word, Excel, PowerPoint, Outlook), network connectivity, VPN connectivity, Citrix, and Mobile Device ManagementResponding to end users with an analysis of their needs through qualifying questions over the phone and may use remote applications to diagnose the needsPerforming remote troubleshooting through technical diagnostic techniques, remote software, and pertinent questionsTaking end use...