POSITION SUMMARY:

The Service Desk Analyst I is primarily responsible for supporting customers in the form of providing timely and enthusiastic remote support from our 24/7 call center environment. Customer Service and communication skills are a must and critical to the success of this role. This candidate will be expected to be able to work both independently and as part of a team and be able to adapt to new technologies and environments.

ESSENTIAL FUNCTIONS:

To perform this job, an individual must perform each essential function satisfactorily with or without reasonable accommodation.

• Interact with customers to provide and process information in response to inquiries, concerns, and requests

• Gather customer's information and determine the issue by evaluating and analyzing the symptoms

• Deliver service and suppo...