This role is based from our Hartlepool office. This will be covering core shifts which are Monday to Friday between 8am- 4.30pm/8:30am-5pm. 



You will have 1st line experience in proving IT service for users in the following:

• Demonstrate excellent customer service and influencing skills across various mediums.
• Knowledge of using Microsoft office suite (i.e. Outlook / Excel )
• Flexibility in approach
• Self Motivated
• Ability to make decisions and take ownership
• Strong communication skills
• Excellent attention to detail
• Ability to follow instructions
• Experiencing of working in a first line role and a understanding of ITIL is desirable but not required.

Role involves:

• To recognise the importance of good timekeeping, which ensures punctual login to the phone system and aids call management in line with service...