Position Overview
Are you passionate about IT and customer support? We’re looking for a Service Desk Analyst to join our team and provide first-level technical assistance to our clients. If you enjoy problem-solving, working with people, and thrive in a multilingual, dynamic environment — this role is for you! We welcome fresh graduates and motivated individuals who are eager to start or grow their career in IT support.
Role Purpose:
To offer 1st level IT support to contracted customers To help end-users by acting as a SPOC in resolving and/or addressing their IT issues and queries To provide support through email, chat, ITSM tool or phone To support our customers in the respective contracted languages To maintain and/or improve customer satisfaction by providing consistent support in relation to the issues presented To use and help improving the processes and procedures made available via the Knowledge Base documentation and other wo...