Join Black & McDonald as a Service Desk Analyst in Markham, ON. This role emphasizes customer-focused IT support with responsibilities across technical troubleshooting and service management.

In this contract position, you will provide rapid assistance for IT incidents and requests. Your expertise will be crucial in managing software issues, user accounts, and adherence to ITIL processes. Strong analytical and communication skills are essential for success in this dynamic environment.

Key Responsibilities:
• Offer technical support through phone, email, and chat
• Log incidents and manage service requests using ITSM
• Troubleshoot Office 365 and network connectivity
• Assist in user account management tasks
• Monitor ticket queues for SLA adherence

Requirements:
• Degree or diploma in Information Technology
• 1-3 years of experience in IT Support
• Proficiency in Microsoft 365 suite
• Basic net...