Position Overview
Service Desk Analyst
Location: Rushmere
Department: IT Pilgrim's Europe
We're looking for a Service Desk Analyst to join our 24/7 European IT Service Desk team, delivering high-quality, customer-focused support across the business. This is an exciting opportunity for someone passionate about technology, service excellence, and continuous learning.
What You'll Do
- Provide first-class IT support across incidents and service requests
- Manage and prioritise tickets within agreed SLAs
- Resolve issues at first point of contact wherever possible
- Support major incidents and VIP requests
- Maintain accurate ticket updates, categorisation and ownership
- Contribute to service improvements and knowledgebase content
- Work closely with wider IT teams to ensure seamless support
What You'll Bring