Description
The Service Desk Analyst has a very wide array of tasks all surrounding in-bound contacts via phone calls, emails, and chats. This role is responsible for supporting end users in a 24x7 capacity around the globe, with majority of locations based in USA. The calls vary from a very quick password reset that require very little effort, to mid-level troubleshooting to triage and/or resolve issues.

Experience:
1-2 years of helpdesk / call center experience
1-2 years of experience working with “help desk ticketing tools” i.e. Service Now, Ivanti
Experience supporting Work from Home end-users
Experience working remotely yet as a team member

Skills:
Ability to troubleshoot common Windows related issues
Working knowledge of Active Directory
Working knowledge of Domain hierarchy
Working knowledge of Microsoft Windows OS
Microsoft Office Products including:
Word, Excel, Outlook, PowerPoint, Teams
Troubleshooting VPN Clients
Strong...