**Description**

**Service Desk Analyst**

**Programme Name:** LCST

**Primary location:** On-site at Emersons Green, Bristol, with occasional remote working opportunities.

**Working hours:** Monday to Friday, between 08:00 – 17:00, based on scheduled shifts.

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**Role Overview:**

The Service Desk Analyst (1st Line Support) is responsible for delivering high-quality technical support as the first point of contact for IT-related incidents and service requests. The role requires strong customer service focus, effective troubleshooting capability, and adherence to service management processes to ensure timely resolution or escalation of issues.

This position supports both standard corporate and military specification systems, ensuring operational effectiveness across all supported platforms.

**Main Duties and Responsibilities:**

+ Provide first line cu...