Role: service desk agent Location: Bangalore, Chennai Exp: 3-6 yrs Mode of interview : Virtual Must Have Skills: Technical and system expertise (networking, active directory, DNS) Customer support using telephone and computer skills Excellent analytical skills and communication Problem-solving and troubleshooting abilities Time management Teamwork and collaboration Identify and diagnose issues and problems Categorize and record reported queries and provide solutions Support problem identification Advise users on appropriate course of action Monitor issues from start to resolution Escalate, if needed, unresolved problems to a higher level of support Excellent written verbal and presentation skills. Good to have: Well organized with ability to multi-task and work with minimum supervision with quick learning skills. Strong interpersonal and negotiation skills. Collaborate with cross-functional teams to identify and resolve technical issues