Camelford House, 89 Albert Embankment, London SE1 7TP

Job title Service Desk Agent Ref 45466 Division Digital Location Camelford House, 89 Albert Embankment, London SE1 7TP Contract type Permanent Full/Part-time Full-time Salary Competitive salary up to £38,000 per annum Job grade A Closing date 23/06/2026

As a Service Desk Agent at Thames Water, you’ll be part of an award-winning team transforming how we deliver IT support across the business. You’ll be the first friendly point of contact for colleagues and contractors, helping to resolve issues quickly so people can stay connected and productive.

You’ll support users across phone, email, self-service, and face-to-face at our Digital Drop-in Clinics. From fixing laptop and Microsoft 365 issues to supporting meeting rooms and setting up devices on site, you’ll play a hands‑on role in keeping Thames Water running smoothly. You’ll also help us improve how we work by supporting smarter, more automated...