Troubleshoot Teletrac Navman's proprietary software and hardware using necessary tools.Addresses and resolves issues and requests; documents all incidents and requests; engages Advanced Technical Support team to resolve incidents that are beyond the scope of their ability or knowledge.Answer and handle an average of 20 customer calls per day.Update and manage queue to comply with Advanced Technical Support team, take ownership of created cases and conduct close follow up until resolution.When necessary, escalate complex trouble cases to Advanced Technical Support team.Builds general knowledge of Teletrac Navman's proprietary products, increasing ability to resolve requests on first contact.Adheres to and supports standards, policies, and procedures.Provides after hours on call support as needed.Minimum of 2 years prior help desk experience a plus.Strong customer service, and problem-solving skills.
**Strong PC troubleshooting skills**: familiarity with Microsoft Office (Word, Ex...