Job Description

Service Designer
Client: Financial Services
Pay: FTC option or day rate option- £550 per day or 80-85k FTC 2 years
Location: Crawley- Hybrid working 2 days a week onsite- 3 remote
Contract Length- 6 months
Start: ASAP

The Service Designer will work as part of the service design team, reporting to the Service Design Lead. This role focuses on designing and improving end-to-end services that meet user needs and deliver business outcomes. The Service Designer will collaborate with multidisciplinary teams to create seamless, user-centred experiences across channels and touchpoints.

The main purpose is to support the delivery of service design activities, including research, journey mapping, and omni-channel service articulation, ensuring services are user-focused and aligned with organisational goals. The Service Designer will contribute to design decisions and help embe...