**Overview**

As a **Service Designer** , you will be responsible for guiding government clients through our Design Intelligence™ framework, incorporating human-centered methods to solve end to end organization and experience challenges. You will lead and facilitate discovery sessions that uncover customer pain points and identify enterprise opportunities. You will serve as the voice of the customer, making sure their needs are considered and met within a proposed solution.

**Contributions**

**Responsibilities** **:**

+ Participatein all aspects of discovery tounderstand:client missionandgoals;stakeholders,usersand their ecosystems; current state journeys; user segments; program and project objectives
+ Conduct workshops and interviews toframe pain pointsandopportunities; define problem statements and determine change readiness and areas of resistance

+ Synthesize researchanddatato communicate insightsand make recommendationsthat will sha...