Position Overview
About the Role
As the Service Design and Transition Manager, you will work closely with Service Design and Transition Lead and have the following key responsibilities:
Thought Leadership
Provide input to our Managed Service Design and Transition StrategyHelp to develop robust and repeatable templated Service Design, Transition & Acceptance processesAligning Service Design and Transition to business processes Objectives
To create a set of artefacts that can be repeatedly used across multiple clients to ensure a high level of quality and consistency are achieved for Service Discovery, Design and Transition.
Service Discovery Current Support – capturing and understanding the ‘as is’Maturity assessment – where appropriate/needed conducting a service support maturity assessment Service Design Service Design PackageDefine Service Support Scope – Scope of the services to be supported including the applicati...