Elevate customer satisfaction as a Service Department Manager at Nors Construction Equipment ST. Your expertise in managing crane service operations will directly impact service quality and team performance.
In this full-time role, you will lead the Crane Service Department while focusing on operational metrics and customer relations. Key tasks will include managing technician efficiency, following health and safety guidelines, and ensuring customer needs are prioritized. You'll provide strategic input on staffing and maintenance of service equipment.
Key Responsibilities:
• Manage daily operations for the service department
• Ensure technicians provide timely and quality service
• Conduct health and safety meetings and inspections
• Oversee customer communications regarding service
• Organize all tools and service vehicles effectively
Requirements:
• Certified journey person technician status
• Excellent written and verbal English skills
• Strong leade...