Service Delivery Manager (SDM) - IT Services

Whitehaven (Onsite)
£50,000 - £55,000 + £5,000 Car Allowance + Benefits

We're looking for an experienced Service Delivery Manager (SDM) to lead and oversee IT service delivery within a fast-paced, engineering-led environment.

This is a site-based leadership role, ideal for someone who thrives on managing teams, driving performance, and ensuring high-quality service delivery.

The Role

As a Service Delivery Manager, you will take ownership of service delivery and team performance, ensuring operational excellence and strong stakeholder engagement. You'll lead engineering teams, manage service outputs, and drive continuous improvement across IT services.

You will also have responsibility for a secondary team based in Warrington, requiring occasional travel for face-to-face engagement and support.

Key Responsibilities

Lead, manage, and develop engineering teams within an IT services envir...