Service Delivery Manager / Permanent

Hybrid - 3 Days onsite in a London Office

Salary - DOE + up to 20% Bonus

We are partnering with a global, industry-leading organisation currently undergoing a significant period of transformation and growth. As part of this journey, we are looking to appoint an experienced Service Delivery Manager to take ownership of service performance across a defined region.

This is a high-profile role where you will work closely with senior stakeholders and cross-functional teams to ensure the consistent delivery of high-quality, customer-focused services.

A key part of this role is the ability to build strong relationships while also confidently challenging stakeholders where needed.

Key responsibilities

Own end-to-end service delivery across the region, ensuring SLAs and KPIs are met
Act as the main point of contact for stakeholders, managing relationships and expectations
Lead service reviews, reporti...