Extensive IT Service Delivery experience, with strong focus on EUC / Field Services
Proven experience as a Service Delivery Manager or equivalent role in ASPAC region
Strong customer relationship management experience with enterprise clients
Hands‑on experience managing multi-country teams in a matrix environment
Solid understanding of ITIL / Service Management frameworks
Demonstrated experience in vendor management and governance
Strong skills in reporting, documentation, and executive communication
Ability to drive transformations and continuous improvement initiatives
Excellent stakeholder management, escalation handling, and problem‑solving skills
Good‑to‑Have Requirements
Experience supporting pharmaceutical or life sciences clients across manufacturing, labs, and corporate sites Exposure to global EUC transformation programs (tool consolid...