About Our Client

This opportunity is with a large organization in the FMCG industry, specifically within the cosmetics and toiletries segment. The company is known for its innovative approach and commitment to excellence in delivering high-quality products and services.

Job Description

As a Service Delivery Manager, you will oversee day-to-day application management, handle critical incidents, and ensure SLA compliance for IT services. Responsibilities include managing vendor relationships, monitoring KPIs, driving ITIL process adherence, and supporting applications such as SAP and workflow systems.

The Successful Applicant

A successful SDM should have: