About Us

Noventiq Holdings PLC is a global provider of cutting‑edge digital transformation and cybersecurity solutions headquartered in London.

Job Summary

The Service Delivery Manager (SDM) will manage the delivery of Managed Services to customers, ensuring services meet or exceed SLAs, maintaining high customer satisfaction, leading stakeholder management, managing escalations, aligning resources, and improving services.

Key Responsibilities

• Lead delivery of Managed Services, ensuring contractual obligations, KPIs, and SLAs are met.
• Drive continuous service improvements to enhance delivery and satisfaction.
• Serve as primary point of contact for Managed Services customers and act as trusted advisor.
• Manage customer expectations and communicate service performance.
• Proactively identify risks and implement mitigation strategies.
• Lead resolution of escalated issues with technical t...