Drive success as a Service Delivery Manager at PwC with a focus on Managed Services in Quebec. Lead teams to achieve excellent service standards and client satisfaction.
PwC is on the lookout for an experienced Service Delivery Manager to govern daily operations of managed services contracts. This bilingual role requires managing client expectations and performance metrics effectively. Your capacity to foster team motivation and ensure adherence to defined workflows will be critical as you align operations with organizational strategies.
Key Responsibilities:
• Ensure consistent service delivery and performance tracking
• Mentor teams to promote superior customer service
• Balance workloads and manage ticket dashboards
• Develop client backlogs aligned with needs
• Oversee client transitions and collaboration processes
Requirements:
• At least 6 years of experience in technology sectors
• Strong knowledge of ITIL support processes
• Proven leadership an...