Flexible Work, Better Balance
Montreal, hybrid with a minimum of 3 days per week onsite at the customer
This opportunity sits with a well established cloud solutions and managed services provider that supports enterprise customers across the region. They are hiring a Service Delivery Manager to take ownership of one of their tier one accounts, acting as the operational face of the business and the customer’s trusted advocate inside the organisation.
The role is built around two things, contractual discipline and genuine customer relationships. You will make sure the service is delivered to a high standard, that obligations are met, and that the customer feels properly looked after rather than just managed against an SLA. Being embedded onsite also puts you in a strong position to spot commercial opportunities and feed them back into the account.