**Essential Responsibilities**

+ **Own end-to-end patient operations** across assigned clients, including patient access, scheduling, pre-registration, authorization, and customer service, while driving KPI improvement and leading remediation plans for performance risks.
+ **Lead client and stakeholder relationships** as the main point of accountability, guiding client discussions, aligning cross-functional teams, and removing barriers to execution.
+ **Turn analytics into action** by conducting deep-dive performance analysis, identifying trends and root causes, and establishing clear daily, weekly, and monthly monitoring rhythms.
+ **Build and lead high-performing teams** across geographies and functions, with a focus on coaching, performance management, succession planning, and strengthening analytical and problem-solving capabilities.
+ **Drive process improvement and scalable delivery** by standardizing reporting, implementing best practices, and developin...