At SOTEC Consulting – Astek Group, we are looking for a Service Delivery Lead to join an international environment, working with global stakeholders and leading service delivery for critical systems.

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This role is focused on service management, client interaction, incident handling and continuous improvement, with exposure to DevOps practices.

Main responsibilities

• Drive and facilitate collaboration between client stakeholders and delivery teams
• Manage service delivery processes and workflows
• Handle client communications and escalations
• Monitor and report service delivery KPIs and metrics
• Support and lead day-to-day service delivery activities

DevOps & Performance

• Assess DevOps maturity and analyze DORA metrics
• Evaluate:
  • Deployment Frequency
  • Lead ...