At SOTEC Consulting – Astek Group, we are looking for a Service Delivery Lead to join an international environment, working with global stakeholders and leading service delivery for critical systems.

This role is focused on service management, client interaction, incident handling and continuous improvement, with exposure to DevOps practices.

• Drive and facilitate collaboration between client stakeholders and delivery teams
• Manage service delivery processes and workflows
• Handle client communications and escalations
• Monitor and report service delivery KPIs and metrics
• Support and lead day-to-day service delivery activities

DevOps & Performance

• Assess DevOps maturity and analyze DORA metrics
• Evaluate:
• Deployment Frequency
• Lead Time for Changes
• Change Failure Rate
• Time to Restore Service
• Identify bottlenecks, inefficiencies, and automation opportuni...