Job Title: Service Delivery Engineer

Role Summary

The Service Delivery Engineer is responsible for ensuring the effective delivery, operation, and continuous improvement of IT services. This role focuses on maintaining service quality through proactive monitoring, incident and problem management, vendor coordination, and adherence to service level agreements (SLAs), ensuring minimal disruption to business operations.

Key Responsibilities

Service Delivery & Operations

• Ensure smooth day-to-day delivery of IT services in line with agreed SLAs and KPIs.
• Monitor service performance and availability across infrastructure and applications.
• Act as a point of contact for service-related issues and escalations.

Incident Management

• Manage and coordinate resolution of incidents within defined SLAs.
• Perform incident triage, prioritization,...