Position Overview
Description and Requirements
The SMO (Services Management Office) Service Coordinator will support the Service Delivery Manager deliver an efficient service to Lenovo Device as a Service (DaaS) / Managed Services customers.
We are seeking candidates ideally with experience in the following disciplines:
Order Management
Processing orders for new devices, and re-deploying existing devicesSupport the device forecasting processOrder Management – Order to Install processOversee configuration of Desktop, Laptop and Tablet devicesMonitor and manage the inventory levelsUtilize Order Management toolsAccount Management
Can translate contract terms into operational deliverablesManage the service lifecycle of deployed devicesCreation of customer invoicesWell versed in Purchase Order administrationService Management...