Description

This position will ensure customer expectations and commitments are met through effective communication with our customers, providing support and information, prioritizing service calls and direct coordination with field employees.

Responsibilities include:

+ Assist with calls with service customers to ensure customer expectations are met, while helping to transfer information to new field service tools.

+ Create new service jobs in operating system and assist with closing out work tickets, reviewing work tickets for accuracy, and invoicing customers for service performed.

+ Assist with the scheduling and dispatching of field labor force to meet customer needs and expectations based on the nature of the call (Emergency, Preventive Maintenance, available resources and customer needs). Ensure information is accurately entered in operating system.

+ Effectively utilize service software in the delivery and management of serv...