This person will have accountability for the coordination of the service administration requirements and be responsible for day to day administration of the role.

The incumbent must possess a proven track record for timely delivery and customer satisfaction and be proactive in their attitude to work.

SPECIFIC DUTIES ACTIVITIES AND RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO :

Responsibilities

Ensure the Smiths Code of Corporate Responsibility and Business Ethics is upheld in all activities.

• Handle daily call logging update call status and prepare daily work schedule.  Reports pending call status to Service Manager on daily basis for timely actions.
• Call coordination between Client and FSE and allocation of complaints to FSE. Effective and healthy communication with customer and team members.
•  Daily entry of service reports and Time sheets in SAP for entire technical st...