Service Coordinator

Location: Birmingham (B33)

Reports to: Service Desk Manager

Salary: £27,500

Full-Time | Permanent | Office Based

Are you a highly organised, customer-focused professional with a knack for scheduling and coordination? Do you thrive in a fast-paced service environment and enjoy making a real impact on operational efficiency? If so, we want to hear from you!

We're looking for a Service Delivery Co-ordinator to join our clients well known and growing business. In this role you will be supporting field engineers and ensuring exceptional service delivery across reactive, preventative, and remedial maintenance activities.

What You'll Be Doing

Coordinating and scheduling engineer visits for planned and reactive maintenance.
Acting as the first point of contact for customer queries and service requests.
Maximising engineer utilisation and ensuring SLA compliance.
Liaising with internal teams, subcontractors, an...