Position Overview
- Have good communication skills.
- Have good telephone and email communication skills.
- Work well under pressure.
- Have good time keeping skills.
- Have good punctuality.
- Remain calm and professional when dealing with customers.
- Manage incoming calls on service desk and log calls on BPO.
- Identify correct fault diagnosis and action service calls according to urgency.
- Assist team members to ensure professional service level achievement.
- Log service calls and Identify call priority for calls logged and prioritize call attendance accordingly.
- Ensure calls are handled professionally and timeously.
- Communicate and update customers regarding calls and call status.
- Ensuring customer satisfaction and communication is met during the entire call handling process.
- Ensure Service Level Agreement calls are attended to timeously and met.
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