JOB SUMMARY
The main role of the Service Consultant – Unclaimed Benefits is to assess, validate and process
payment of all unclaimed benefit cases within legislation, fund rules and policy guidelines. The
Service Consultant must perform all claim related functions in a manner that promotes fund
objectives and service excellence. The role involves the liaison between the employers, members
and beneficiaries to maintain good relations with the various stakeholders.
KEY RESPONSIBILITIES
• Review applications/claims received for all unclaimed benefits.
• Check that all supporting documentation is attached as per the requirements of the specific
claim.
• Assess death claims and draft quality and comprehensive death claims reports (as per
Section 37C stipulations).
• Adhere to the payment process in line with legislation, policies and procedures.
• Action payment of all claims within agreed SLA’s.
• Mitigate all p...