Business Unit: Vitality RSA

Function: Call Center / Contact Center

Date: 15 Jun 2026 Key Purpose To ensure quality service delivery to all stakeholders while adhering to Discovery's SLA. Key Outputs

The successful candidate for this position will be responsible for but not limited to:

Providing product information and handling financial queries Answering inbound calls timeously Dealing with all queries through to resolution Maintaining accurate details of all queries Actively displaying the Discovery Service Standards Administration functions Policy changes to the product Working on Discovery Systems Key attributes and skills Self motivated and pro‑active Team player Assertiveness and the ability to adapt to change Able to prioritise and work under pressure Very organised, positive, and service orientated Professional at all times Attention to detail Use listening skills to identify problems Receptive to clients complaints and queries Qualifications & Expe...