Job Title: Service Charge Officer

Location: Hybrid (Initially 2 days per week in office for training, then 1 day per month)
Rate: £24.96 per hour (Umbrella)
Contract Type: Temporary/Interim

About the Role:

We are seeking a Service Charge Officer to ensure accurate, consistent, and transparent reporting and accounting of service charges for residents across all tenures. This role involves compliance with legislation, agreements, and best practices.

Key Responsibilities:

* Handle service charge enquiries from residents and internal staff.

* Work with managers to resolve escalated customer complaints.

* Collaborate with analysts to ensure accuracy of service charge estimates and actuals.

* Investigate and adjust service charges in ERP systems as needed.

* Contribute to service charge-related projects.

* Liaise with stakeholders to ensure service charge accuracy.

* Respond to emails and acknowl...