Position Overview
Room Attendant (Runner)
Location Shangri-La Hotel, Singapore – 15 acres of lush greenery, minutes from Orchard Road.
Key Responsibilities - General & Technical Knowledge
- Demonstrates full understanding of the Shangri-La Experience and adheres to current corporate and hotel housekeeping service standards.
- Customer Loyalty & Service Standards
- Collects and acts on guest preferences to enhance satisfaction.
- Maintains professional and caring interactions with guests, following hotel policies and procedures.
- Operational Processes
- Responds promptly to guest requests and runs errands as needed.
- Properly uses and cares for housekeeping chemicals and equipment.
- Cleans and sets up guest rooms, including extra beds and baby cots/playpens.
- Manages guest loan items, ensuring they are clean, functional, and properly tracked.
- Fol...