Position Overview
We are looking
for a
Guest Service Officer, to join our team!
The Guest Service Officer provides Front Desk and Guest Relations related guest services in accordance with the objectives, performance and quality standards established by Shangri-La Hotels & Resorts and the hotel.
Key Responsibilities:
Guest Experience & Service Excellence Collect, record, and act on guest preferences to enhance satisfaction.
Serve as a role model in delivering delightful guest interactions.
Obtain and respond to guest feedback promptly, escalating when necessary.
Ensure professional and attentive handling of all guest interactions. Arrival & Departure Operations Room arrival guests and explain in-room facilities.
Execute check-ins, check-outs, and cashiering functions accurately.
Prepare daily for arrivals and departures, ensuring zero balance on folios.
Promote hotel revenue through upselling and handling walk-ins....