As the Service Delivery Manager for our partner customer Manchester Airport Group (MAG) you will work in close collaboration with the Service Program Account Manager MAG. Regularly interacting with cross-functional business areas and liaising with internal and external stakeholders. This role is pivotal in driving service excellence for MAG and it is essential you are a champion of our corporate values, advocate of change and our continuous improvement ethos.

You will have proven experience of delivering results, developing high performing, agile teams and strong background in large volume, 24/7 technical and/or complex service operations. The role will be pivotal in ensuring delivery is aligned with our contractual obligations, regulatory industry standards and compliant with all legislation.

You must be willing to hit the ground running, enjoy working in challenging environments, be flexible, proactive, adaptable, solutions focussed and a major team player. Having a tr...