Location: London (hybrid working – 2 days)
Duration: 6 months
Vetting: SC/DV security clearance eligibility

The Service Architect is responsible for defining the future service architecture, operating model and support approach, working closely with the existing operations teams, suppliers, commercial, security, design and technology leads. The role ensures it adopts best‑practice ITIL service management principles and supports a complex transition period that includes dual‑run, staged onboarding, and progressive capability uplift.

Essential Skills

• Service Architecture for Complex, Secure or National Security Platforms
• Experience designing service models for classified or high‑assurance digital services.
• Strong understanding of operating models in cross‑government or large enterprise environments.
• Deep ITIL Service Management Expertise
• Demonstrable experience applying ITIL frameworks within a complex ...