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⏰ Full-time

Service Analyst

HPCareers Ltd
Location 📍 leeds, United-Kingdom
Posted 📅 June 06, 2026
Work Type ⏰ Full-time

Position Overview

HPCareers - The Personal Approach to Search and Selection

HPCareers are now supporting our highly reputable and prestigious Creative Digital Agency client in their recruitment for a Digital Service Analyst. This role will join the Digital Service Delivery Team to support services across the entire Service Delivery lifecycle, leading or assisting with Incident / Problem / Change and Configuration Management, as well as Service Reporting, Service Improvement and other service processes.

This is primarily a Service Management role, and there is no requirement to undertake technical support directly. However, an understanding of technologies including .NET, SQL, HTML support, and/or data centre technologies will be beneficial. This role has the potential to develop into a Service Manager.

Accountabilities

  • Monitoring and management of service transactions to meet service targets
  • Challenging/escalating failures in process, or unsatisfac...

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Job Details

Employment Type
Full-time
📊
Category
Finance
🏠
Work Arrangement
On-site
📍
Location
leeds, United-Kingdom