The Service Ambassador supports the day-to-day operations of the station, which includes preparing the station for revenue service, providing excellent customer service to visitors.
He/She monitors commuter flow and manages crowds during peak hours and/or during service degradation.
Responsibilities
Opening and closing of Sentosa Express stations including all facilities and amenities.
Conducting regular station inspections and security checks which include checking, monitoring, and ensuring functionality and cleanliness of the station’s facilities such as escalators, lifts, lights, fans, barricades, equipment (first aid kit, fire extinguisher, emergency buttons), and amenities (toilet and nursing room), etc.
Working with Sentosa Development Corporation (SDC) Command Centre(s) to report and follow up faults with relevant SDC's departments for rectification, if any.