Position Overview
Job Description
The successful candidate for our Volvo Service Advisor position will have previous experience in a similar role and proven customer service skills.
You will be welcomed into a warm and friendly team and have the opportunity to work with an exciting product. A large part of the Service Advisor position involves:
Meeting and greeting customers in a friendly and courteous manner throughout the day.Booking vehicles into the technical workshop.Liaising with the technical workshop to keep track of the vehicles’ progress and ensuring the vehicle is ready at the promised time.Providing exceptional customer service, including establishing customers onward travel arrangements, updating customers whilst their car is in our workshop, handing over vehicles after service work and maintaining ongoing relationships with your customers.Maintaining thorough product knowledge and updating your kno...