Assisting service department achieve KPI's

Provide prompt assistance to customers through various media - Multi-Skill/Multi-channel support (Chat/Email/Phone)

Interview customers, take all details and open jobs.

Coordinate and assist workshop scheduling of jobs

Document customer inquiry information within appropriate Cummins systems

Quote repair using the Cummins Operating System.

Closing out jobs for month end.

Processing labor into SRT and warranty guidelines

Resolve non-routine customer issues through understanding Cummins processes, systems and practices

Invoicing & cash sales

Submit all types of Warranty Claims, including Goodwill.

Determining applicable coverages, account availability and payment terms