Position Overview
- Provide effective customer contact regarding all aspects on repairs undertaken on customer’s vehicle.
- Ensure prior authorization of repairs/service is obtained & customers’ signature is on the job card.
- Responsible for the intake of customer vehicles through completion of job cards detailing work.
- Ensure description, customer and vehicle details and confirmation of the payment method are in order.
- Manage the 24-hour breakdown service Perform standby duties as per the set schedule.