Dealership:L0516 Ford of Downtown LA



Ford of Downtown LA

As an Experienced Service Advisor, you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records.


Responsibilities:

+ Serve as the communicator and liaison between the customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.

+ Develop estimates by costing materials, supplies, and labor, calculating customer's payment, including deductibles.

+ Prepare repair orders (RO), obtaining approval signatures and entering RO into service database system.

+ Communicate additional repair and service needs to the customer based on vehicle ins...