Position Overview
Job Requirements
- Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Others or equivalent.
- At least 1 year(s) of working experience in the related field is required for this position.
- Customer service experience is an added advantage.
- Able to communicate effectively and clearly to customers and the servicing team.
- Able to write effectively and clearly to customers and the servicing team.
Responsibilities
- Greeting customers and helping them determine repairs and relevant costs.
- Consulting with technicians about needed repairs and alternatives that can be offered in place of expensive repairs.
- Answering customer questions about service outcomes and consulting with technicians when necessary.
- Informing customers about potential cost savings and warranty protections.
- Overseeing and managing the service centers scheduling and workflow.
- Inf...