Position Overview
Job Description
- Greet customers and assist with enquiries in a professional manner
- Open estimates and job cards for all work to be completed
- Ensure estimates are sent to clients via email and that telephonic approval is obtained within one hour of booking or vehicle arrival
- Consult with mechanics, foremen, or technical advisors regarding required repairs and alternative solutions where applicable
- Inform clients of available campaigns for their vehicles and upsell additional labour where relevant
- Verify warranty status, service or maintenance plans, and confirm whether work is covered or billable to the client
- Liaise with the Parts Department to ensure timely availability of required parts
- Obtain necessary order numbers and issue work authorisation to the Foreman and Technicians
- Provide clients with 4-hourly status updates and ensure job cards are accuratel...