We are seeking a Cantonese-speaking Service Advisor to join a fast-paced, international customer support environment based in Penang, Malaysia (Georgetown) . This is an expatriate opportunity to support a global technology-driven organisation.
In this role, you will be responsible for delivering high-quality customer support across multiple channels, assisting customers with inquiries related to orders, deliveries, payments, and general product support.
Key Responsibilities:
Provide professional customer support via phone, chat, and other channels
Handle inquiries related to order status, delivery timelines, payments, and product information
Deliver accurate and timely resolutions while maintaining high customer satisfaction
Navigate multiple systems to research and resolve customer issues in real time
Maintain accurate records of customer interactions in internal systems
Demonstrate strong product knowledge and continuously stay updated
Meet quality...