Service Advisor – Cantonese (Customer Support)

Full-time | Customer Service / Technical Support

Location

Georgetown, Penang – Pulau Pinang

Working Hours

• Monday to Sunday (5 working days, 2 days off)
• Rotational shifts between 9:00 AM – 9:30 PM

Salary & Benefits

• Attractive salary
• Monthly KPI bonus up to MYR 700
• 13th month salary (annual bonus)

Overview

The Service Advisor (SA) provides customer support for client inquiries related to orders, deliveries, payments, and product information. The role includes troubleshooting technical issues and ensuring a high-quality customer experience across multiple channels.

Key Responsibilities

Customer Support

• Handle customer inquiries via phone, chat, and other channels
• Assist with:
  • Order status and delivery updates
  • Payment and transaction quer...